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Terms & Conditions

Natalie's Baked Goods 

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Effective Date: June 17, 2026 

Last Updated: June 17, 2026 

please read these terms and conditions carefully before placing an order or using my website. 

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welcome, and thank you so much for visiting Natalie's baked goods! I am so glad you're here. these terms and conditions govern your use of my website and the process of placing orders with me. by browsing my site or placing an order with me, you're agreeing to the terms outlined below. don't worry -i've done my best to keep things simple, straightforward, and friendly. if you ever have a question about anything here, please don't hesitate to reach out. I truly appreciate your support of my small, home- based business!

1. About Me

Natalie's baked goods is a small, home-based bakery with a whole lot of heart, located right here in McMinnville, Tennessee. every item I make is crafted to order with love, quality ingredients, and genuine care for the people who will enjoy them. whether it's a birthday cake, a batch of cookies, or a custom creation for your special event, I pour everything I have into every bake.

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Tennessee home kitchen disclosure: all products sold by Natalie's baked goods are prepared in a home kitchen that is not inspected by the state or local health department, as permitted under Tennessee's homemade food act. I maintain a clean, safe workspace and take food quality seriously-mi just want you to be informed, as required by Tennessee law.

2. Ordering

I want every order to go as smoothly as possible! here's what you should know about how my ordering process works:

  • all orders are made- to- order and subject to availability. I appreciate your patience and flexibility!

  • orders must be placed at least 48-72 hours in advance. custom or large orders (such as wedding cakes or even orders) may require additional lead time - please ask me when inquiring. 

  • your order is confirmed only after you receive a written confirmation (via email or message) from Natalie's baked goods. please wait for confirmation before assuming your order is secured.

  • I reserve the right to decline or cancel any order at my discretion- for example, if ingredients are unavailable or I've reached my capacity for a given date.

  • customers are responsible for providing accurate order details, including flavors, sizes, special requests, and the preferred pickup or delivery date and time.

changes to an existing order must be requested at least 48 hours before the scheduled pickup or delivery date and are subject to my availability to accommodate them at that stage of preparations.

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3. Pricing and Payments

  • i believe in transparency when it comes to pricing. here's a quick overview of how payments work: 

  • all prices are listed in u.s. dollars and are subject to change without prior notice. 

  • full payment or deposit (as specified at the time of your order) is required to confirm and hold your order date.

  • accepted payment methods: cash, Venmo, and cashapp. payment details will be provided at the time of ordering.

  • prices do not include any applicable taxes unless otherwise stated at the time of sale.

  • custom orders- including wedding cakes and large event orders- may require a non- refundable deposit of up to 50% at the time of booking to cover the cost of specialty ingredients and planning time.

 4. Cancellations

i completely understand that life happens. here's my cancellation policy, designed to be as fair as possible for everyone.

  • more than 72 hours before your scheduled pickup or delivery: you'll receive a full refund or store credit, minus any non-refundable deposit previously paid. 

  • 24-72 hours before your scheduled pickup or delivery: you may receive a partial refund or store credit at our discretion, depending on how far along preparation has begun. 

  • less than 24 hours before your scheduled date: we are unable to offer a refund, as ingredients will have been purchased and underway. 

  • no-shows (failure to pick up an order without any prior communication) are not eligible for a refund.

    • if i need to cancel your order due to unforeseen circumstances- such as illness, an ingredient shortage, or a family emergency-you will receive a full refund or the option to reschedule at no additional cost. we will notify you as soon as possible.

5. Refunds and Returns 

because my products are handmade, perishable food items, I generally am not able to accept returns. that said, your satisfaction genuinely matters to me, and i will always do my best to make things right. 

  • if you are unsatisfied with your order, please contact me within 24 hours of pickup or delivery with a description of the issue and photos, if possible. 

  • refunds or replacements are offered at my sole discretion and are handled on a case-by-case basis.

  • I take tremendous pride in my baked goods, and I will always work with you to find a resolution the feels fair.

  • please note that refunds are not provided for dissatisfaction based on personal taste preference, as taste is wonderfully unique to each person.

6. Allergen & Dietary information

your health and safety is incredibly important to me. please read this section carefully, especially if you or someone you're ordering for has a food allergy or dietary restriction.

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allergen warning: our products are made in a home kitchen the regularly works with the following common allergies: wheat/gluten, eggs, dairy/milk ,treenuts, peanuts, and soy. cross- contamination is possible. I cannot guarantee that any product is completely free from allergens, even when special requests are made. 

  • customers with severe food allergies or dietary restrictions should consult with me directly before placing an order. ordering with known allergen risks is done at the customers own discretion. 

  • I will always do my best to accommodate dietary needs (such as nut-free or diary- free requests), but I cannot guarantee a fully allergen- safe environment. 

  • by placing an order, customers acknowledge and accept the allergen risks described above.

7. Pickup Policy 

I am excited for you to get your hands on your order! here's what to expect at pickup:

  • your pickup location and time window will be confirmed with each order. please plan to arrive during the agreed- upon window.

  • if you need to adjust your pickup time for any reasons, please notify me as early as possible - I'll do my best to work with you.

  • orders not pickup up within 2 hours of scheduled time, without prior communication, may be forfeited without a refund, as perishable items cannot be held indefinitely.

  • please inspect your order at the time of pickup. once an order leaves my hands, i  am no longer responsible for any damage caused by improper handling or transport.

  • customers are responsible for providing safe and appropriate transportation- for example, a flat, stable surface in your vehicle for tiered cakes or delicate pastries  

8. Delivery Policy

local delivery is a service i am happy to offer when possible! here's what you need to know:

  • local delivery may be available within a certain radius of McMinnville, tn. please inquire about delivery availability when placing your order.

  • delivery fees will be communicated to you at the time of ordering and will vary based on distance. 

  • a responsible adult must be present to receive the delivery. if no one is available and I will contact you to arrange a new delivery time; additional fees may apply for re-delivery.

  • I am not responsible for damage to products after they have been delivered and accepted by the recipient.

  • Natalies baked goods is not liable for delays caused by factors outside my control, including inclement weather, road conditions, or other unforeseen circumstances 

9. Intellectual Property

a lot of creativity and work goes into everything you see on this website, and i appreciate you respecting that!

  • all content on this website - including photos, graphics, logos, recipes, written descriptions, and branding- is the intellectual property of Natalies baked goods and may not be copied, reproduced without my express written permission.

  • you are welcome to share my content on social media with proper credit to Natalie's baked goods. I love the support!

  • photos of your order are absolutely encouraged- I love seeing my baked goods out in the world! by tagging me on social media, you must grant me permission to repost your photos with credit to you,

10. Privacy

i respect your privacy and will never misuse the information you share with me. here's what you should know: 

  • i collect only the personal information necessary to fulfill your order, such as your name, contact information, delivery address, and payment details.

  • i do not sell or share your personal information with third parties, except as strictly necessary to process payments or complete orders. 

  • my website may use cookies to improve your browsing experience. by using my site, you consent to this use.

  • if you have any questions about how your information is handled, please reach out to me directly- I am happy to talk through it.

11. User Responsibility

i want my little corner of the internet to be a kind, honest place. by using my website, you agree to the following: 

  • you will use this website only for lawful purposes and in any way that does not infringe on the rights of others.

  • you will not submit false, misleading, or fraudulent information when placing an order.

  • you are responsible for keeping your contact information accurate and up to date so we can reach you about your order. 

  • abusive, threatening, or otherwise inappropriate communication directed at Natalie's baked goods will not be tolerated and may result in cancellation of your order 

12. Limitation Of Liability

I am a small, passionate, one- person home bakery, and I want to be upfront about the scope of our responsibility

  • to the fullest extent permitted by applicable law, Natalie's baked goods are not liable for and indirect, incidental, or consequential damages arising from the use of my website or from the purchase and consumption of my products. 

  • our total liability for any claim related to a specific order shall not exceed the amount paid for that order.

  • i am not responsible for allergic reactions or adverse health effects in cases where customers have not disclosed known allergies prior to ordering, or where a customer has chosen to proceed with an order despite acknowledged allergen risks.

13. Changes to These Terms

as my little bakery grows and evolves, I may occasionally need to update these terms and conditions. when I do I will always post the most current version right here on my website, along with the updated effective date. continuing to use my website or place orders after any changes are posted means you've accepted the updated terms. I will always try to give you a heads-up on any significant changes!

14. Contact Me

still have questions? something unclear? just want to say hi? please don't hesitate to reach out- I genuinely love hearing for my customers and are always happy to help. whether it's a question about these terms, your order, or what flavor you should try next, I am here for it. 

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Natalie's baked goods 

McMinnville, TN

email: judkinsn32@gmail.com

phone/text: 9317434298

Facebook: baked goods by Natalie

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thank you so much for taking the time to read through my term and conditions. I know it's a lot, but I believe in being upfront and honest with the wonderful people who support my small business. I can't wait to bake something special for you!

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